Refund and Cancellation Policy

Last updated: March 2026

At Travel Genie Lanka, we want to ensure a smooth booking experience for your travel needs in Sri Lanka. Please read our cancellation and refund policy carefully.

1. General Cancellation Rules

• Cancellations made 48 hours or more prior to the scheduled check-in or pickup time: Eligible for a 100% full refund (minus any bank/payment gateway processing fees).
• Cancellations made within 48 hours of the scheduled check-in or pickup time: Non-refundable.

2. No-Show Policy

If a customer fails to arrive at the booked accommodation or fails to meet the transport provider at the designated time without prior notice ("No-Show"), no refunds will be issued.

3. Service Provider Cancellations

In the rare event that a hotel or transport provider cancels your booking due to unforeseen circumstances, Travel Genie Lanka will offer you an alternative booking of similar standard or provide a 100% full refund.

4. Refund Processing (14 Days)

Approved refunds will be processed back to the original method of payment (via PayHere). Please allow up to 14 business days for the credited amount to successfully reflect in your bank account or credit card statement, depending on your card issuer.

5. Contact Us for Refunds

To request a cancellation or refund, please email your booking reference to: support@travelgenielanka.com or contact us via the app.